Terms of Service
Effective September 1, 2026
These terms cover the use of relitechsolutions.com and the text messages we exchange with you. Work we do for you as a client is governed by the proposal or agreement we sign for that project, which takes precedence over anything here.
Messaging terms
Program description. ReliTech Solutions sends conversational and service text messages to people who have given us their mobile number. That includes replying to inquiries, scheduling and confirming appointments, notifying you when we are on the way to a support call, and updating you on the status of a project or job. We do not send marketing or promotional text messages.
How you opt in. There are three ways, and all three are optional. We only text people who have taken one of these steps.
1. On a form on this site
Our contact form has an optional, unchecked consent checkbox. Ticking it opts you in; leaving it unchecked does not, and you can still submit the form — we will simply reply by email or phone instead. The checkbox reads:
“I agree to receive text messages from ReliTech Solutions at the phone number provided, for these purposes: replies to my inquiry, appointment scheduling and confirmations, arrival notifications for on-site support, and updates about my project or service call. No marketing or promotional texts. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help.”
2. By texting us first
You may text our business line at (315) 280-8056 at any time. Sending us a text starts the conversation and opts you in to our reply, for the same purposes listed above. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help at any point.
3. Verbally, over the phone
If you call us, or speak with our answering service, we will ask for your permission before texting you. We record your answer against your number with a date and time, and text only if you said yes. The exact wording we use is:
“Do I have your permission to send you text messages at this number about your inquiry — replies to your questions, appointment confirmations, and updates on your job? We won’t send marketing texts. Message frequency varies, and standard message and data rates may apply. You can reply STOP at any time to opt out.”
- Message frequency varies and depends on the conversation. Most people receive only a handful of messages related to their inquiry or project.
- Message and data rates may apply. Check with your mobile carrier — we do not charge for text messages.
- Reply STOP to any message to opt out. You will get one confirmation that you have been unsubscribed, and then no further texts.
- Reply HELP for help, or contact us at john@relitechsolutions.com or (315) 280-8056.
- Carriers are not liable for delayed or undelivered messages.
- Text messaging is not secure. Do not send payment card numbers, passwords, or other sensitive information by text.
Opting out of text messages does not opt you out of email or phone contact, and it does not affect work already in progress. If you opt out and later want texts again, just tell us.
How we handle your number is described in our privacy policy. In short: we never share mobile information or messaging consent with third parties or affiliates for marketing purposes.
Using this website
You are welcome to browse the site, read the blog, use the chat assistant, and contact us. In return, please do not attempt to break, overload, or gain unauthorized access to the site or its endpoints, submit false information through our forms, scrape the site at a volume that degrades it for others, or use the chat assistant for anything other than a good-faith conversation about our services.
We may rate-limit, block, or end a session that abuses these resources.
The chat assistant
The assistant on this site is an AI. It is helpful for questions about our services, pricing ranges, and coverage areas, but it can be wrong. Nothing it says is a binding quote, a contract, or professional advice. Anything that matters gets confirmed by a person before we act on it.
Content and accuracy
The content on this site is ours, and we ask that you not republish it as your own. Pricing, timelines, and service areas described here are indicative and can change; the figures that bind us are the ones in a written proposal. We try hard to keep the site accurate but do not warrant that every page is current or error-free.
Liability
The website is provided as-is. To the extent the law allows, ReliTech Solutions LLC is not liable for indirect or consequential losses arising from your use of this site or from delayed or undelivered messages. Nothing here limits liability that cannot legally be limited. These terms are governed by the laws of the State of New York.
Changes to these terms
If we change these terms, we will update this page and change the effective date above.
Questions
Ask us anything about these terms, or about stopping messages from us.
john@relitechsolutions.com