Privacy Policy

ReliTech Solutions LLC is a technology company based in Lee Center, New York. We are responsible for the information described below. You can reach us at john@relitechsolutions.com or (315) 280-8056.

We collect information in three situations: when you contact us, when you use the chat assistant on this site, and passively through analytics.

When you fill out a form

• Your name and email address.
• Your phone number, if you provide one.
• Your company name, the service you are interested in, and whatever you write in the message field.
• If you arrived from an ad, the campaign details attached to that visit, so we know which ad brought you.

When you use the chat assistant

• The messages you type and the assistant’s replies, stored for 24 hours so the conversation has memory between messages.
• Your contact details, if you choose to give them to the assistant so we can follow up.
• Your IP address, used only to rate-limit abuse of the endpoint.

Automatically, as you browse

• Standard analytics from Google Analytics — pages viewed, approximate location, device and browser type, and how you reached the site.
• A Google reCAPTCHA score on form submissions, used to tell real people from bots.

We do not ask for and do not want payment card numbers, Social Security numbers, or any other sensitive identifiers through this website. Please do not send them to us in a form or a chat message.

If you give us your mobile number, we may text you about your inquiry or your project — replying to a question you asked, confirming an appointment, letting you know we are on the way to a support call, or updating you on a job in progress. These are conversational and service messages. We do not run text marketing campaigns and we do not send promotional blasts.

Providing your number on a form is how you opt in. Message frequency varies with the conversation. Message and data rates may apply. You can reply STOP at any time to stop receiving texts from us, or HELP for help. Opting out of texts does not affect our ability to reach you by email or phone, and it does not stop us from working on your project.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third party. Information may be shared with the subcontractors that make the messages work — for example, the messaging provider that carries the text — and with nobody else.

Full messaging terms are on our terms page.

• To reply to you, and to quote, plan, and carry out the work you asked about.
• To send you a confirmation that we received your message.
• To keep a record of the conversation so we know what was discussed and agreed.
• To understand which pages and which ads bring us real inquiries, in aggregate.
• To block spam and abuse of our forms and chat endpoint.

We do not use your information to build advertising profiles, and we do not add you to a newsletter or a marketing list because you contacted us.

We use a small number of service providers. They process data on our behalf, for the purposes below, and are not permitted to use it for anything else.

• Netlify — hosts the website and stores chat transcripts.
• Resend — delivers form notifications to our inbox and confirmation emails to you.
• Google — provides Analytics and reCAPTCHA.
• Anthropic — processes chat assistant messages to generate replies.
• Twilio — carries text messages we send to and receive from you.

We may also disclose information if the law requires it, or if it is necessary to protect our rights or someone’s safety. If our business is ever sold or merged, your information may transfer as part of that, and this policy would continue to apply until replaced by one you are told about.

We do not sell your personal information. We do not rent, trade, or otherwise disclose it to data brokers, list vendors, or advertisers. We have no affiliate-sharing arrangements. Your phone number and your consent to be texted are never shared for anyone’s marketing, ours included.

Google Analytics sets cookies to tell repeat visits from new ones and to measure which pages and ads lead to inquiries. Google reCAPTCHA sets cookies to score form submissions for bot activity. The chat assistant keeps a session identifier in your browser’s storage so a conversation survives a page reload.

You can block or clear cookies in your browser settings. The site will still work; the chat assistant will simply start a fresh conversation.

• Chat transcripts: 24 hours in active storage, after which the session expires.
• Form submissions and the emails they generate: kept in our inbox as a business record.
• Project and client records: kept for as long as we work together, and afterward for as long as tax and legal obligations require.
• Analytics data: retained according to Google Analytics’ standard retention settings.

Email us and we will tell you what we hold about you, correct it, or delete it. If you live somewhere with specific privacy rights — California, Colorado, Connecticut and a growing list of other states, or the EU and UK — those rights include access, correction, deletion, portability, and the right not to be treated differently for exercising them. We will not charge you for a reasonable request, and we do not sell data, so there is nothing to opt out of on that front.

To stop text messages, reply STOP to any message from us. To stop emails from us, reply and say so.

The site is served over HTTPS and data is encrypted in transit. Form submissions are validated and escaped server-side, protected by reCAPTCHA, and rate-limited. Chat transcripts are stored privately, and the administrative view of them requires authentication.

No system is perfect. If a breach ever affects your information, we will tell you directly and promptly rather than burying it.

This site is meant for businesses and adults. We do not knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

Braindrop, our voice-capture app, handles a different kind of data and has its own policy — see the Braindrop privacy policy. This policy covers the website only.

If we change how we handle your information, we will update this page and change the effective date above.